Privacy Policy

Effective Date: August 21, 2026

Glass Factory USA (“Glass Factory USA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use and disclose it, and the choices available to you.

This policy applies to information collected through this website and its online forms. It does not apply to third-party websites or services that we do not control.

Information We Collect

Information You Provide

When you request an estimate, contact us, or otherwise communicate with us, we may collect:

Your name
Your email address
Your telephone number
Your city
Information about your property, project, or service needs
Other information you choose to include in your message

Please do not submit Social Security numbers, financial account information, medical information, or other sensitive personal information through our website forms.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect limited technical and usage information, including:

Internet Protocol address
Browser and device type
Operating system
Approximate location derived from your IP address
Pages viewed and links selected
Referring and exit pages
Date, time, and duration of visits
Information about how you interact with the website

Cookies and Google Analytics

Our website uses cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the user experience.

We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as your IP address, device information, browser information, pages visited, and interactions with the website. Google processes this information according to its own privacy practices.

You can learn more about how Google uses information from websites that use its services at:

https://policies.google.com/technologies/partner-sites

You may also install the Google Analytics Opt-out Browser Add-on:

https://tools.google.com/dlpage/gaoptout

Most web browsers allow you to block or delete cookies through their settings. Blocking certain cookies may affect how portions of the website function.

How We Use Information

We may use the information we collect to:

Respond to questions and estimate requests
Evaluate project needs and provide requested information
Schedule consultations, services, or follow-up communications
Provide and improve our services
Operate, maintain, secure, and improve the website
Understand website traffic and performance
Maintain appropriate business records
Detect or prevent fraud, misuse, or security incidents
Comply with applicable laws
Protect our legal rights, property, and safety

Marketing Communications

Glass Factory USA may offer customers or website visitors the opportunity to receive promotional emails or text messages in the future. We will provide appropriate notices and obtain any consent required by applicable law before sending those communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

If we offer text-message marketing, you will be able to opt out by following the instructions included with those messages. Consent to receive promotional communications will not be a condition of purchasing goods or services.

How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may use companies that support our website, hosting, analytics, communications, scheduling, information technology, or other business operations. These providers may process information only as necessary to perform services on our behalf.

Professional Advisers

We may disclose information to attorneys, accountants, insurers, auditors, and other professional advisers when reasonably necessary.

Government and Legal Recipients

We may disclose information to courts, regulators, law enforcement agencies, or other parties when required by law or reasonably necessary to protect our rights, safety, property, customers, or the public.

Business Transaction Recipients

Information may be disclosed as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction. Any such disclosure will be subject to applicable legal requirements and appropriate safeguards.

We Do Not Sell Personal Information

Glass Factory USA does not sell personal information.

We also do not share personal information for cross-context behavioral advertising as that term is defined under California law.

We do not disclose mobile marketing opt-in information or consent records to third parties for their own marketing purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

These purposes may include:

Responding to requests
Providing estimates or services
Maintaining project and warranty records
Completing transactions
Resolving disputes
Enforcing agreements
Complying with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Please use care when deciding what information to submit online.

Your Privacy Choices

Depending on where you live and subject to applicable law, you may request that we:

Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate personal information
Delete certain personal information

We may need to verify your identity before completing a request.

We may retain or decline to delete information when permitted or required by law. This may include information needed to complete a transaction, provide a requested service, protect website security, maintain warranty records, resolve disputes, or comply with legal obligations.

To submit a privacy request, use the contact form on our website or call us at (480) 653-3506.

California Privacy Notice

If you are a California resident, the following disclosures supplement the rest of this Privacy Policy.

California Online Privacy Protection Act

Consistent with the California Online Privacy Protection Act, this policy describes:

The categories of personal information we collect
How we collect that information
The purposes for which we use it
The categories of parties to whom it may be disclosed
How visitors may request changes to certain information
How we communicate changes to this policy

Do Not Track

Some web browsers offer a “Do Not Track” setting.

Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website does not respond to those signals in a standardized manner.

You may manage cookies through your browser settings and use the Google Analytics opt-out tool described in this policy.

California Consumer Privacy Act

The California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies only to businesses that meet specific statutory thresholds.

If these laws apply to Glass Factory USA, eligible California residents may have the right to:

Know what categories of personal information are collected
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Receive information about certain disclosures
Opt out of the sale or sharing of personal information
Exercise their privacy rights without discriminatory treatment

Glass Factory USA does not sell personal information or share it for cross-context behavioral advertising. Because we do not engage in those activities, a request to opt out of sale or sharing would not change our current practices.

Where required by law, an authorized agent may submit a request on behalf of a California resident. We may require evidence of the agent’s authority and may verify the consumer’s identity directly.

California “Shine the Light” Law

California’s “Shine the Light” law may allow residents to request information about certain disclosures of personal information to third parties for their own direct-marketing purposes.

Glass Factory USA does not disclose personal information to third parties for their own direct-marketing use.

Arizona Residents

Arizona residents may contact us with questions or requests concerning their personal information.

We maintain safeguards designed to protect personal information and will provide notices concerning qualifying security breaches as required by Arizona law.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information through our website, please contact us so we can review and, when appropriate, delete it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own privacy policies. Glass Factory USA is not responsible for the content, security, or privacy practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party service you use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our:

Business practices
Website functionality
Technologies
Services
Legal obligations

We will post the revised policy on this page and update the effective date.

If a change materially affects how we use personal information that has already been collected, we will provide additional notice when required by law.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Glass Factory USA

Phone: (480) 653-3506

Online: Use the Contact Us form on this website.